FAQ

1. What makes Black Bird Moistures products different from other skincare brands?
At Black Bird Moistures, we pride ourselves on creating all-natural, handmade skincare products that are gentle on your skin and the environment. Our products are free from harsh chemicals, and every ingredient is easy to pronounce and understand. We’re committed to promoting confidence and healthy skin, especially for those with conditions like eczema, using only the best nature has to offer.

2. Are your products suitable for sensitive skin?
Yes, our products are carefully crafted with natural ingredients that are gentle on sensitive skin. We avoid using harsh chemicals or synthetic fragrances that could irritate the skin. However, if you have specific allergies, we recommend reviewing the ingredient list or conducting a patch test before using the product.

3. How should I store my body butters?
To maintain the quality and texture of our body butters, store them in a cool, dry place away from direct sunlight. If the product melts in warm temperatures, simply place it in the refrigerator for a short time to restore its whipped texture.

4. How long do your products last?
Our body butters typically have a shelf life of 6 to 12 months. However, because they are made with all-natural ingredients and contain no preservatives, we recommend using them within this time frame to ensure the best results. Always check the product label for specific expiration information.

5. Do you test on animals?
No, we never test our products on animals. Black Bird Moistures is committed to cruelty-free practices, ensuring that our products are ethically produced and tested.

6. What is your return policy?
We want you to love your Black Bird Moistures products! If for any reason you’re not satisfied with your purchase, we offer a return or exchange within 30 days of your purchase date. Please contact our customer service team with your order details, and we’ll be happy to assist you.

7. Can I buy your products in stores?
Currently, our products are available exclusively online. This allows us to offer the freshest products directly to our customers. You can browse and purchase our full range of body butters on our website.

8. Do you offer wholesale or bulk purchasing options?
No, we do not offer wholesale and bulk purchasing options. If you’re interested in carrying Black Bird Moistures products in your store or purchasing in larger quantities, please reach out to us through our contact page for more details.

9. What is the best way to apply the body butter?
For best results, apply our whipped body butter to damp skin after a shower or bath. This helps to lock in moisture and leaves your skin feeling soft and nourished. A little goes a long way, so start with a small amount and add more as needed.

10. Do you offer international shipping?
Yes, we offer international shipping to most countries. Shipping rates and delivery times vary depending on the destination. Please visit our website’s shipping page for more information on rates and policies.

11. How can I stay updated on new products and promotions?
You can stay updated by subscribing to our newsletter or following us on social media. We regularly share news about new product launches, special promotions, and skincare tips.

12. How do I contact customer service?
You can contact our customer service team through our website’s contact form or by emailing [Customer Service Email]. We’re here to help with any questions or concerns you may have.